J Service Man
Introduction
Journal of Service Management, 35(5)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Successful implementation of customer experience strategy: determinants and results
—Juliane Kristina Köninger, Matthias H.J. Gouthier []
Frontline employee work engagement and customer service evaluations: a conceptual replication
—Yves Van Vaerenbergh, Simon Hazée []
Service virtuousness: implementing the very best of human qualities in service delivery
—Dana Yagil []
Elevating the human experience through service standards: insights from the global refugee crisis
—Marek Gnusowski, Raymond P. Fisk []