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INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs

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Customer Perceptions of Firm Innovativeness and Market Performance: A Nation-Level, Longitudinal, Cross-Industry Examination
—Timothy Keiningham, Lerzan Aksoy, Alexander Buoye, An Yan, Forrest V. Morgeson, III, Gina Woodall, and Bart Larivière []

Commentaries

Customer-Perceived Innovation: Considerations for Financial Performance and Methodological Approaches
—Anders Gustafsson and Tohid Ghanbarpour []

Company Innovativeness: A Radically New Perspective on an Old Concept
—Werner H. Kunz []

Perceiving Innovation: Unveiling the Impact on Market Performance
—Tor W. Andreassen []

Articles

Customer Perceived Value: A Comprehensive Meta-analysis
—Markus Blut, Damien Chaney, Renaud Lunardo, Rémi Mencarelli, and Dhruv Grewal []

Affect-as-Information: Customer and Employee Affective Displays as Expeditious Predictors of Customer Satisfaction
—Shelly Ashtar, Galit B. Yom-Tov, Anat Rafaeli, and Jochen Wirtz []

Optimizing Service Productivity With Substitutable and Limited Resources
—Jens Hogreve, Alexander Hübner, and Mirjam Dobmeier []

‘We truly love what we do’: The Tribal Consumer Inside Passionate Service Employees
—Ramona Riehle, Verena E. Wieser, and Andrea Hemetsberger [Google Scholar]

Being Alone or Together: How Frontline Anthropomorphized Robots Affect Solo (vs. Joint) Service Consumption
—Do The Khoa and Kimmy Wa Chan []

Despotic Leadership and Front-Line Employee Deviant Work Behaviors in Service Organizations: The Roles of Moral Disengagement and Moral Identity
—Muhammad Waheed Akhtar, Thomas Garavan, Fauzia Syed, Chunhui Huo, Muzhar Javed, and Fergal O’Brien []

The Interactive Influence of Frontline Employee Motivational Orientation and Service Climate/Strength Upon Employee Need Satisfaction and Performance
—Jin Ho Jung, Jaewon Yoo, Todd J. Arnold, and Seongmin Ryu []

The Negative Effect of Name: Mentions of Frontline Service Employee Name Reduce Online Review Persuasiveness
—Xinlan Li, Dong Hong Zhu, and Yaping Chang []