J Services Mar
Introduction
Journal of Services Marketing, 38(7)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Wither vulnerable consumers? Meaningful dialogue about marketplace vulnerability
—Ronald Paul Hill []
Cite me! Perspectives on coercive citation in reviewing
—Suzan Burton, Debra Z. Basil, Alena Soboleva, Paul Nesbit []
Investigating the role of metaverse influencers’ attributes for the next generation of services
—Aman Kumar, Amit Shankar []
I can’t get satisfaction: examining the moderating role of service brand authenticity in the relationship of imperfect experiences and satisfaction
—Ioanna Anninou, Georgia Stavraki, Arne Floh []
Customer gratitude expressions and FLEs’ prosocial behavior: insights from delighted customers
—Michel Tremblay []
Feeding trust: exploring key drivers, moderators and consequences related to food app usage
—Swathi Ravichandran, Christian Nedu Osakwe, Islam Mahmoud Yousef Elgammal, Ghazanfar Ali Abbasi, Jun-Hwa Cheah []
In-store augmented reality experiences and its effect on consumer perceptions and behaviour
—Rekha Attri, Subhadip Roy, Sharuti Choudhary []
Transformative value, communities and service designs for sustainability
—Nicholas Catahan []
Comprehending roles of virtual service assistant’s warmth and competence for service co-creation versus service recovery
—Gunjan Dandotiya, Juhi Gahlot Sarkar, Abhigyan Sarkar []
Authenticity matters: investigating virtual tours’ impact on curiosity and museum visit intentions
—Gaukhar Chekembayeva, Marion Garaus []