Service Ind J
Introduction
Service Industries Journal, 44(13/14)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
The physical frictionless experience: a slippery slope for experience memorability of retail services?
—Chelsea Phillips, Rebekah Russell-Bennett & Marek Kowalkiewicz [] []
Constructing a value co-destruction behavior scale in business-to-customer service context
—Xinhua Guan, Jinhong Gong, Qiangqiang Liu & Tzung-Cheng Huan [] []
Work-leisure conflict and emotional labor in hospitality: a moderated-mediation model
—Shih-Hao Liu [] []
Preloved is reloved: investigating predispositions of second-hand clothing purchase on C2C platforms
—Jasmine A.L. Yeap, Say Keat Ooi, Emily H.T. Yapp & Navhina Ramesh [] []
Understanding over-ordering behaviour in social dining: integrating mass media exposure and sense of ‘Mianzi’ into the Norm Activation Model
—Mingzhuo Wang, S. Mostafa Rasoolimanesh, Puvaneswaran Kunasekaran & Yuzong Zhao [] []
Entrepreneurial team diversity and start-up growth in consulting and hospitality
—Rui Baptista, António Sérgio Ribeiro, Syeda Nimra Batool, Cheng-Feng Cheng & Sascha Kraus [] []