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INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs

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MSD: Continuous Pharmaceutical Manufacturing Data for the 2024 MSOM Data-Driven Research Challenge
—Tugce Martagan, Marc Baaijens, Coen Dirckx, James Holman, Robert Meyer, Oscar Repping, and Bram van Ravenstein []

OM Forum—The Best of Both Worlds: Machine Learning and Behavioral Science in Operations Management
—Andrew M. Davis, Shawn Mankad, Charles J. Corbett, and Elena Katok []

No Panic in Pandemic: The Impact of Individual Choice on Public Health Policy
—Miao Bai, Ying Cui, Guangwen Kong, and Anthony Zhenhuan Zhang []

Physician Adoption of AI Assistant
—Ting Hou, Meng Li, Yinliang (Ricky) Tan, and Huazhong Zhao []

Adaptive Seamless Dose-Finding Trials
—Ningyuan Chen and Amin Khademi []

Routing and Staffing in Customer Service Chat Systems with Generally Distributed Service and Patience Times
—Zhenghua Long, Tolga Tezcan, and Jiheng Zhang []

How to Conclude a Suspended Sports League?
—Ali Hassanzadeh, Mojtaba Hosseini, and John G. Turner []

Direct Trade Sourcing Strategies for Specialty Coffee
—Scott Webster, Burak Kazaz, and Shahryar Gheibi []

Renewable, Flexible, and Storage Capacities: Friends or Foes?
—Xiaoshan Peng, Owen Q. Wu, and Gilvan C. Souza []

From Curtailed Renewable Energy to Green Hydrogen: Infrastructure Planning for Hydrogen Fuel-Cell Vehicles
—Long He, Nan Ke, Ruijiu Mao, Wei Qi, and Hongcai Zhang []

Workforce Scheduling with Heterogeneous Time Preferences: Effective Wages and Workers’ Supply
—Omar Besbes, Vineet Goyal, Garud Iyengar, and Raghav Singal []

Commitment on Volunteer Crowdsourcing Platforms: Implications for Growth and Engagement
—Irene Lo, Vahideh Manshadi, Scott Rodilitz, and Ali Shameli []

Dual Value of Delayed Incentives: An Empirical Investigation of Gift Card Promotions
—Bharadwaj Kadiyala, Özalp Özer, and A. Serdar ÅžimÅŸek []

Promotional Inventory Displays: An Empirical Analysis Using IoT Data
—Jacob Z. Zeng, Ashish Agarwal, and Ioannis Stamatopoulos []

Capacity Allocation and Scheduling in Two-Stage Service Systems with Multiclass Customers
—Zhiheng Zhong, Ping Cao, Junfei Huang, and Sean X. Zhou []

Dealership or Marketplace with Fulfillment Services: A Dynamic Comparison
—Guokai Li, Ningyuan Chen, Guillermo Gallego, Pin Gao, and Steven Kou []

Loyalty Currency and Mental Accounting: Do Consumers Treat Points Like Money?
—Freddy Lim, So Yeon Chun, and Ville Satopää []

Fairness Regulation of Prices in Competitive Markets
—Zongsen Yang, Xingyu Fu, Pin Gao, and Ying-Ju Chen []

Disclosing Delivery Performance Information When Consumers Are Sensitive to Promised Delivery Time, Delivery Reliability, and Price
—Mingming Leng, Rafael Becerril-Arreola, Mahmut Parlar, and Mark Ferguson []

Optimal Policies and Heuristics to Match Supply with Demand for Online Retailing
—Qiyuan Deng, Xiaobo Li, Yun Fong Lim, and Fang Liu []

Shared-Ride Efficiency of Ride-Hailing Platforms
—Terry A. Taylor []

Distributionally Robust Newsvendor Under Stochastic Dominance with a Feature-Based Application
—Mingyang Fu, Xiaobo Li, and Lianmin Zhang []

Call for Papers: Manufacturing & Service Operations Management Special Issue on Responsible Retail Operations
—Jan C. Fransoo and Dorothee Honhon []