J Financial Services Mar
Introduction
Journal of Financial Services Marketing, 29(3)
INTEREST CATEGORY: SECTORS
POSTING TYPE: TOCs
Does consumer empowerment influence e-paymentsystems adoption? A digital consumer-centric perspective
—Saurabh Gupta, Sadananda Prusty []
Determinants of customer recovery in retail banking—lessons from a German banking case study
—Felix Hübner, Tim Alexander Herberger, Michel Charifzadeh []
Antecedents of robo-advisor use intention in private pension investments: an emerging market country example
—Berrin Arzu Eren []
Factors affecting user trust and intention in adopting chatbots: the moderating role of technology anxiety in insurtech
—Massilva Dekkal, Manon Arcand, Sandrine Prom Tep, Lova Rajaobelina, Line Ricard []
Examining personal financial advisors’ knowledge, client recommendations, and personal investments in private real estate and real estate investment trusts (REITs)
—Grant Alexander Wilson, Jason Jogia []
Mapping marine insurance: a bibliometric review: a taxonomical study using bibliometric visualization and systematic analysis
—Nejla Ellili, Haitham Nobanee, Ahmad Yuosef Alodat, Mehroz Nida Dilshad, Sabiha Nuzhat []
Effect of COVID-19 health threat on consumer’s perceived value towards mobile payments in India: a means-end model
—C. C. Sreelakshmi, Sangeetha K. Prathap []
Impact of financial behaviour on financial well-being: evidence among young adults in Malaysia
—Mohamad Fazli Sabri, Mervin Anthony, Siong Hook Law, Husniyah Abdul Rahim, Nik Ahmad Sufian Burhan, Muslimah Ithnin []
Designing and evaluating insurance customer loyalty programs for different customer groups based on their lifetime value
—Abolghasem Ebrahimi, Kazem Askarifar, Amin Nikbakht []
Adoption and perception of banking customers towards green mode of banking: a demonstration of structural equation modelling
—Shagun Tyagi, Ashulekha Gupta, Nabila Ansari []
Impact of financial literacy on savings behavior: the moderation role of risk aversion and financial confidence
—S. Ananda, Raghavendra Prasanna Kumar, Tamanna Dalwai []
Why can’t we help but love mobile banking chatbots? Perspective of stimulus-organism-response
—Nitin Upadhyay, Aakash Kamble []
Continuance intention to use smartphone-based payment services: the role of pre-adoption expectancies, usage experience, and conventional inhibitions
—Ashique Ali K. A., Rameshkumar Subramanian []
Experience in financial services: a bibliometric analysis and thematic content analysis
—Dhananjay Bapat, Devika Vashisht []
The impact of COVID-19 on the banking sector’s efficiency and growth trajectory
—Haruna Babatunde Jaiyeoba, Nafiu Olaniyi Oladokun, Razali Haron, Mohammed Ahmed Suleman []
Trust-building mechanism for promoting mobile payments’ continued use by small businesses in a developing country: tackling the perceived risk issue
—Sahid Susilo Nugroho, Widya Paramita [Google Scholar]
Fear of COVID-19 disease and QR-based mobile payment adoption: a protection motivation perspective
—Muhammad Iskandar Hamzah []
Understanding young consumers’ attitude formation for new-age fintech credit products: an SOR framework perspective
—Chandan Kumar Behera, Ritika Dadra []
Financial planning behaviour: a systematic literature review and new theory development
—Kingsley Hung Khai Yeo, Weng Marc Lim, Kwang-Jing Yii []
Relationship between financial innovations and the performance of commercial banks
—Abdul Ghafoor Awan, Janoobia Parveen []
Understanding intention to adopt telematics-based automobile insurance in an emerging economy: a mixed-method approach
—Vikas Chauhan, Rohit Joshi, Vipin Choudhary []
The antecedents of customers’ attitude and behavioral intention of using e-banking: the moderating roles of social influence and customers’ traits
—Ying-Kai Liao, Hong-Loc Thi Nguyen (Rush), Tuan Cong Dao, Phuong-Thy Thi Nguyen, Hum Sophea []
Technology acceptance model and customer engagement: mediating role of customer satisfaction
—Raghavendra Prasanna Kumar, Arindam Banerjee, Zahran Al-Salti, S. Ananda []
An integrated framework for understanding information disclosure behaviour in mobile payment services
—Sk Abu Khalek, Chandan Kumar Behera, Tamal Samanta []
The impact of reward system on talented employees’ performance in Vietnamese commercial banks: mediating role of job satisfaction
—Hung Manh Pham, Tra Thi Huong Le, Linh Hoai Dang, Linh Thuy Nguyen []
Reviews and directions of FinTech research: bibliometric–content analysis approach
—Avani Raval, Rajesh Desai []
Advertising value and privacy concerns in mobile advertising: the case of SMS advertising in banking
—Hui Shan Lom, Ai Chin Thoo, Weng Marc Lim, Kian Yeik Koay []
The impact of personality traits, barriers and gamification on Gen X continuance intention for mobile credit bill payment apps.
—Arghya Ray, Muskan Jain, Lan Ma, Khalid Hussain Alhamzi, Ananya Ray, Long She []
Asymmetric and symmetric approaches to the extension of UTAUT2 in the M-payment adoption of Pakistani apps
—Waseem Anwar, Amir Zaib Abbasi, Mousa Albashrawi, Ghazanfar Ali Abbasi, Umm-e-Habiba []