Service Ind J
Introduction
Service Industries Journal, 44(11/12)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
How do consumer-to-consumer interactions affect bystanders on corporate social media (CSM)? (In)civility in advocates’ responses and complainant-bystander psychological distance
—Ran Huang & Sejin Ha [] []
The role of tourism in environmental pollution: evidence from Malta
—Setareh Katircioglu & Salih Katircioglu [] []
Servant leadership and employees’ performance: organization and information structure perspective
—Farah Khan, Muhammad Arshad, Rabeeya Raoof & Omer Farooq [] []
To wait or not to wait: effect of apologies and explanations on customer call abandonment
—Jintao Wu, Tong Wu, Hongbin Zhang & Bodo B. Schlegelmilch [] []
Promoting electronic customer-to-customer interaction: evidence from social commerce sites
—Ying Zhou, Fumitaka Furuoka & Sameer Kumar [] []
Supervisor negative gossip and employees’ thriving at work
—Qianlin Zhu, Feng Wei & Muhammad Farrukh Moin [] []