J Service Man
Introduction
Journal of Service Management, 35(4)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Special issue: Multi-stakeholder Engagement and Responsible Business
Guest editors: Sertan Kabadayi, Yuliya Komarova, Jay Kandampully
Guest editorial: Multi-stakeholder engagement and responsible business
—Sertan Kabadayi, Yuliya Komarova, Jay Kandampully []
Exploring customer engagement tensions when pursuing responsible business practices
—Andrew S. Gallan, Diogo Hildebrand, Yuliya Komarova, Dan Rubin, Ronen Shay []
RAISE: leveraging responsible AI for service excellence
—Linda Alkire, Anil Bilgihan, My (Myla) Bui, Alexander John Buoye, Seden Dogan, Seoyoung Kim []
Beyond apples and oranges: unraveling the complexity in corporate sustainability reporting
—Timothy Hedley, Barbara Porco, Timothy Lee Keiningham, Lerzan Aksoy, Leigh Anne Statuto, Muslim Amin []
A 5C model of responsible service leadership: learning from living systems to play the infinite game
—Reut Livne-Tarandach, Joan Ball, Poonam Arora, Ayse Yemiscigil, Jay Kandampully []
Cultivating wiser service systems through communication
—Edythe Moulton-Tetlock, Sophia Town, Hoori Rafieian, Canan Corus, Raymond P. Fisk []
To do or not to do? A typology of ethical dilemmas in services (TEDS)
—Rodoula H. Tsiotsou, Sertan Kabadayi, Jennifer Leigh, Julia Bayuk, Brent J. Horton []