Service Bus
Introduction
Service Business, 18(2)
POSTING TYPE: TOCs
Operative service delivery planning and scheduling in Product-Service Systems
—Enes Alp, Fabiana Pirola, Roberto Sala, Giuditta Pezzotta, Bernd Kuhlenkötter []
Synthesizing three decades of digital servitization: a systematic literature review and conceptual framework proposal
—Pedro E. Minaya, LucÃa Avella, Juan A. Trespalacios []
A bibliometric analysis of metaverse technologies in healthcare services
—Seckin Damar, Gulsah Hancerliogullari Koksalmis []
Perceived retailer innovativeness and its impact on customer engagement behavior in smart retailing
—Kan Jiang, Junyuan Zheng, Meilian Qin, Shaohua Luo []
Service dyads: understanding the dynamics of social perspective-taking and value co-creation amidst service problems
—Dan Jin []
The benefits of service employees’ resilience in the workplace: a mediation and moderation analysis
—Kieu-Giang Hoai Le, Nguyen-Hau Le []
Narcissism on display? Effects of full-shot and medium-shot photographs posted on social media on tourists’ attraction visit interest
—Wee-Kheng Tan, Jia-You Dong []