J Services Mar
Introduction
Journal of Services Marketing, 38(6)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Men’s transformative health service use: rethinking customer experience of vulnerability
—Jacquie McGraw, Rebekah Russell-Bennett, Katherine M. White []
Presence: consumers’ different reactions to service and manufacturing firms with low CSR in social conduct
—Hua Meng, Hannan Sadjady Naeeni []
Filling in the gaps: a service ecosystem perspective on purchase groups as interstitial markets
—Aditya Gupta, Sheila Roy, Renuka Kamath []
The transformative potential of AI-enabled personalization across cultures
—Khalid Mehmood, Katrien Verleye, Arne De Keyser, Bart Larivière []
Understanding Muslim frontline employees’ perceived religious discrimination and emotional exhaustion
—Walid Chaouali, Mohamed Yacine Haddoud, Mohamed Mousa, Ahmed Mohamed Elbaz, Narjess Aloui, Fawzi Dekhil []
Exploring the role of the service provider in sharing economy services
—Saeed Zal, Lin Guo, Chuanyi Tang, Junzhou Zhang []
Improving health service design and delivery for men: does gender targeting matter?
—John M. Friend, Dana L. Alden []
Determinants of disengagement and negative customer engagement behaviour: expectancy disconfirmation and justice perspectives
—Diem Khac Xuan Do, Jana Lay-Hwa Bowden []