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INTEREST CATEGORY: SECTORS
POSTING TYPE: TOCs

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Consumer complaining behavior in banking: the influence of brand image on brand forgiveness and negative word-of-mouth
—Petek Tosun, Merve Yanar Gürce []

Consumers’ foresight for the digital Turkish lira: an empirical study
—İbrahim Aydın, Zübeyir Çelik, Kaan Yiğenoğlu, Ayhan Cesur [Google Scholar]

Herding the influencers for investment decisions: millennials bust the gender stereotype
—Poornima Gupta, Preeti Goyal []

The differential impact of cognitive style on the relationship between financial education and financial literacy
—Hooman Estelami, Nicole N. Estelami []

An integrated framework for mobile payment in Pakistan: drivers, barriers, and facilitators of usage behavior
—Muhammad Ali, Syed Ali Raza, Faiza Hakim, Chin-Hong Puah, Lee Yen Chaw []

What drives the investment intentions of emerging economy millennials? Examining the effect of financial advertisement with the PLS-SEM
—Pallavi Dogra, Arun Kaushal, Prateek Kalia []

The role of artificial intelligence in consumers’ brand preference for retail banks in Hong Kong
—Shirie Pui Shan Ho, Matthew Yau Choi Chow []

Do corporate social responsibility and corporate image influence performance of the financial sector?
—Collins Kankam-Kwarteng, George Nana Agyekum Donkor, Francis Osei, Ofosu Amofah []

Understanding e-satisfaction, continuance intention, and e-loyalty toward mobile payment application during COVID-19: an investigation using the electronic technology continuance model
—Md. Al Amin, Abureza M. Muzareba, Imtiaz Uddin Chowdhury, Mubina Khondkar []

Efficiency of Indian banks in fostering financial inclusion: an emerging economy perspective
—Nidhi Agarwala, Sudarshan Maity, Tarak Nath Sahu []

Influence of fear on purchase of health insurance
—Dipti Saraf, Narayan Baser []

Consumer resistance to internet banking services: implications for the innovation resistance theory
—Faten Baklouti, Fayçal Boukamcha []

Religiosity and depositor funds: evidence from Islamic banks in Indonesia
—Ibrahim Fatwa Wijaya, Catur Sugiarto, Nieldya Nofandrilla, Amru Sukmajati []

Creating customer value through omnichannel service delivery: a study of the French insurance market
—Ilaria Dalla Pozza []

The effect of customer engagement on customer loyalty: indication from the insurance industry in Jordan
—Raed Ibrahim Mohamad Ibrahim, Pelin Bayram []

Educational level as a modified variable to the relationship between microfinance services marketing and attracting customers’ attention in Egyptian banks
—Einas Elabbasy, Ahd Bakr []

Understanding family takaful purchase behaviour: the roles of religious obligation and gender
—Daniel K. Maduku, Steven Mbeya []

Quest for financial inclusion via digital financial services (Fintech) during COVID-19 pandemic: case study of women in Indonesia
—Budi Setiawan, Thich Dai Phan, Jennifer Medina, Martijn Wieriks, Robert Jeyakumar Nathan, Maria Fekete-Farkas []

Exploring financial well-being of working professionals in the Indian context
—Shikha Bhatia, Sonali Singh []

Factors influencing the adoption of cashless transactions during COVID-19: an extension of enhanced UTAUT with pandemic precautionary measures
—L. Vimal Raj, S. Amilan, K. Aparna, Karthick Swaminathan []

Financial intermediation in banks and the key role of intellectual capital: new analysis from an emerging market
—Thich Van Nguyen, Chi Huu Lu []

Consumer perceived corporate social responsibility and electronic word of mouth in social media: mediating role of consumer–company identification and moderating role of user-generated content
—Rajesh Sharma []

Determinants of continuous intention to use FinTech services: the moderating role of COVID-19
—Kanishka Gupta, Abdul Wajid, Dolly Gaur []

A model explaining perceived investment value and switching intentions toward FinTech: the case of crowdlending
—Youssef Riahi, Karim Garrouch []

From bank to P2P lending: switching intention of SME’s: evidence from Indonesia
—Hasan Al-Banna, Izra Berakon []

Financial literacy and naming a “trusted contact” for U.S. brokerage accounts
—Matthew Sommer, HanNa Lim []

Financial institutions digital transformation: the stages of the journey and business metrics to follow
—Aristides Papathomas, George Konteos []

Customer relationship management practices and organisational performance of commercial banks in Ghana: a mediation analysis
—Eric Gonu, Johnson Okeniyi, Gloria Kakrabah-Quarshie Agyapong []

Psychological capabilities for salespeople’s sustainable work performance in financial services sector
—Soo Yeong Ewe, Helen Hui Ping Ho []

A systematic review on social currency: a one-decade perspective
—Bruno Nogueira Silva, Wesley Vieira da Silva, Alvaro Fabiano Pereira de Macêdo, Natallya de Almeida Levino, Luciano Luiz Dalazen, Fabíola Kaczam, Claudimar Pereira da Veiga []