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INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs

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Editorial: Stop saying “vulnerable consumers/customers”!
—Rebekah Russell-Bennett, Rowan Bedggood, Maria M. Raciti []

Viewpoint: the evolving landscape of peer review
—Emmanuel Mogaji []

Conceptualization and validation of customer participation in health care: a study on chronic illnesses management
—Muhammad Junaid, Kiane Goudarzi, Muhammad Faisal Rasheed, Gilles N’Goala []

Mediating roles of frontline employees in transformative service processes
—Ane Bast, Marit Engen, Maria Røhnebæk []

Improving donation service design: expanding choice to increase perceived justice and satisfaction
—Nea North, Cornelia (Connie) Pechmann []

The influence of seamless shopping experience on customers’ word of mouth on social media
—Jingwen Li, Yaping Chang []

How do physical and social servicescapes shape the effects of positive affective displays on customer purchase outcomes?
—Pei-Chi Chen []

Service robot acceptance in museums: an empirical study using the service robot acceptance model (sRAM)
—Amy Wong, Jimmy Wong []

Exploring the fear of missing out (FOMO) and customer bonds in service relationships
—L. Jean Harrison-Walker, James A. Mead []