J Service Theory Prac
Introduction
Awards from the Journal of Service Theory & Practice
INTEREST CATEGORY: SERVICE
POSTING TYPE: Journal News
Posted by: Marianna Sigala
JSTP annual award winners 2023-24
Best paper
The demand-what-you-want strategy to service recovery: achieving high customer satisfaction with low service failure compensation using anchoring and precision effects
Nathalie Kron, Jesper Björkman, Peter Ek, Micael Pihlgren, Hanan Mazraeh, Benny Berggren, Patrik Sörqvist, Department of Business and Economic Studies, University of Gävle, Sweden
(Issue 7)
Highly commended papers
Towards a better understanding of volunteer engagement: self-determined motivations, self-expression needs and co-creation outcomes
Teresa Fernandes and Manuel Aires de Matos, University of Porto, Porto, Portugal
(Issue 7)
Gamification in the customer journey: a conceptual model and future research opportunities
Jorge Silva, Glauco Mendes, Federal University of São Carlos, Brazil
Jorge Teixeira, University of Porto, Portugal
Daniel Braatz, Federal University of São Carlos, Brazil (Issue 3)
Service robots and artificial morality: An examination of robot behavior that violates human privacy
Magnus Söderlund, Stockholm School of Economics, Sweden
(Issue 7)
Best reviewers
Achilleas Boukis, University of Birmingham, UK
Mekhail Mustak, Hanken School of Economics
Sven Tuzovic, Queensland University of Technology – Australia