Mar ZFP
Introduction
Marketing ZFP, 46(2)
POSTING TYPE: TOCs
Young Customer Responses to Service Robots vs. Humans in Luxury Retail: A Multidisciplinary Approach
—Gaia Rancati, Sabrina Bartolotta, Maurizio Mauri, Carsten D. Schultz, Alice Chirico, and Andrea Gaggioli [] []
Understanding the Influence of Chatbot Human-Likeness on User Satisfaction in Erroneous Customer-Chatbot Interactions
—Claudia Franke, Andrea Gröppel-Klein, and Natalie Matla [] []
The Color of Togetherness: A Theoretical Contribution to the Research on Color Effects
—Heribert Gierl [] []