J Service Res
Introduction
Journal of Service Research, 27(3)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Organization Architecture Configurations for Successful Servitization
—Nima Heirati, Alexander Leischnig, and Stephan C. Henneberg []
It Never Ends: Vulnerable Consumers’ Experiences of Persistent Liminality and Resource (Mis)Integration
—Deirdre O’Loughlin, Johanna Gummerus, and Carol Kelleher []
Improving Blood Donor Retention and Donor Relationships with Past Donation Use Appeals
—Edlira Shehu, Besarta Veseli, Michel Clement, and Karen Page Winterich []
Consumers’ Intentions to Spread Negative Word of Mouth ÂÜÀòÉç¹ÙÍøt Dynamic Pricing for Services: Role of Confusion and Unfairness Perceptions
—Silke Bambauer-Sachse and Ashley Young []
Micro-Level Mechanisms to Support Value Co-Creation for Design of Digital Services
—Tuure Tuunanen, Juuli Lumivalo, Tero Vartiainen, Yixin Zhang, and Michael D. Myers []
How Display Rules Influence Turnover in Healthcare Teams and the Moderating Role of Team Negative Affective Tone
—Helena Nguyen, Markus Groth, and Anya Johnson []
Development and Validation of a Service Captivity Scale
—Steven W. Rayburn, Suzanne C. Makarem, Mayoor Mohan, Todd J. Arnold, and Yamile C. Jackson []
Reductions in Customer Commitment: An Empirical Study on Pure Downgrade versus Hybrid Downgrade
—Chenxi Zhou, Liming Lin, Zhaoyang Guo, and Juncai Jiang []
A Lagged Experience Sampling Methodology Study on Spillover Effects of Customer Mistreatment
—Fu Yang, Zihan Zhou, and Xiaoyu Huang []