J Service Theory Prac
Introduction
Journal of Service Theory and Practice, 34(3)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Special issue: Service-driven business transformation – Stimulating uplifting change through service
Guest editors: Kristina Heinonen, David Sörhammar
Guest editorial: Service-driven business transformation – stimulating uplifting change through service
—Kristina Heinonen, David Sörhammar []
Business model innovation through the adoption of service logic: evolving to servification
—Christian Grönroos []
Cultural change in servitization – a conceptual review and framework
—Benjamin Biesinger, Karsten Hadwich, Manfred Bruhn []
Exploring power strategies for transformation in a service-ecosystem
—Johannes Hogg []
Customer transformation in services: conceptualization and research agenda
—Marco Antonio Robledo []
A systematic literature review on transformative practices and well-being outcomes in healthcare service
—Veronica Ungaro, Laura Di Pietro, Roberta Guglielmetti Mugion, Maria Francesca Renzi []
Dualities of digital services: everyday digital services as positive and negative contributors to customer well-being
—Tiina Kemppainen, Tiina Elina Paananen []