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INTEREST CATEGORY: RELATIONSHIP MARKETING
POSTING TYPE: TOCs

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Letter from the Editor: Latest Research and Special Issue
—Newell D. Wright []

Multidimensional Perception of Manipulation Scale Validation and its Impact on Satisfaction with the Visit
—Bilitis Berthiaume, Lova Rajaobelina, Line Ricard [] []

The Effects of Relationship Quality and Duration on Negative Word-of-Mouth After a Low-Contact Service Failure
—TuÄŸberk Kara, Tugba Tugrul [] []

Finding the Sweet Spots: Optimizing Compensation in Proactive Service Recovery: Optimal Compensation in Service Recovery
—Nayyer Naseem, Sujay Dutta, Attila Yaprak [] []

The Year 2023 in Thirteen Leading Journals: A Bibliography of Research in the Area of Consumer Satisfaction, Dissatisfaction and Complaining Behavior
—Charles D. Stevens [] []

Special Issue: Senior Consumers and CS/D&CB edited by Norbert Meiners and George W. Leeson

Dynamics of the Senior Consumer Market: A Review and Research Agenda
—Ruchika Sachdeva [] []

Consumer (Non) Complaint Behavior: A Comparative Study of Senior Consumers in Germany Before and After the COVID-19 Pandemic
—Norbert Meiners, Elmar Reucher, Hafiz T. A. Khan [] []

The Luxury to Complain: Seniors’ Perceptions of Luxury Fine Dining
—Jacqueline K. Eastman, F. Mark Case [] [Google Scholar]

Beyond the Checkout Line: Examining the Impact of the Satisfaction-Loyalty and Barriers on BOPIS and Curbside Adoption Among Senior Consumer Grocery Shoppers
—Samantha C. Gibson, Andrew J. Dahl, Maxwell K. Hsu [] []

Investigating User Experience of HRI in the Context of a Realistic Retail Scenario – The Influence of Consumer Age on the Evaluation of a Humanoid Service Robot
—Tom Ferber, Daryoush Vaziri [] []

Can the Memory Trail Tell a Story to Anticipate the Future Panic Buying Behavior of Elderly Consumers? A Mixed Methods Approach
—Subhajit Bhattacharya, Arijit Das, Arunava Dalal [] []