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Introduction

Journal of Business & Industrial Marketing, 39(4)

INTEREST CATEGORY: INTERORGANIZATIONAL
POSTING TYPE: TOCs


Editorial: Relational disruptions in sales and sales management
Brian N. Rutherford, Nathaniel Hartmann, Nwamaka Anaza, Scott C. Ambrose []

Disruptive AI: the response depends on the buyer’s political ideology
Patrick van Esch []

I want what they have: the impact of salesperson envy on customer relationships amid organizational disruption
Tyler Hancock, Michael L. Mallin, Ellen B. Pullins, Catherine M. Johnson []

Drivers of business-to-business sales success and the role of digitalization after COVID-19 disruptions
Rodrigo Guesalaga, Jose L. Ruiz-Alba, Pablo J. López-Tenorio []

Inflection points during a disruptive event: planning within the sales force
Ryan L. Matthews, Brian N. Rutherford, Lucy M. Matthews, Diane R. Edmondson []

Understanding the enduring shifts in sales strategy and processes caused by the COVID-19 pandemic
Marta Giovannetti, Arun Sharma, Deva Rangarajan, Silvio Cardinali, Elena Cedrola []

Not the way it used to be: B2B interactions in the era of ecosystems
Brandon Gustafson, Nadia Pomirleanu, Babu John-Mariadoss []

Effect of the pandemic on professional selling: an exposition of different selling styles using theories-in-use approach
Mohd Atif Aman, Mohammad Khalid Azam, Asif Akhtar []

Modeling the influence of management control system and ambidextrous behavior on B2B customer relationships: a job demand-resource perspective
Muhammad Irfan, Bilal Ahmad []

Actor roles emergence through actor engagement: an SD logic perspective
Anees Wajid, Osman Sadiq Paracha, Muhammad Mustafa Raziq []

Does enabling control systems and relational capabilities foster conflict management in innovation ecosystems?
Thiago Tomaz Luiz, Anderson Betti Frare, Ilse Maria Beuren []

The moderating effect of supply chain collaboration on servitization
Jose L. Ruiz-Alba, Anabela Soares, Miguel Angel Rodríguez-Molina []

Inter-firm coopetition and innovation in industrial clusters: the role of institutional support
Rui Xu, Xiaoxuan Zhu, Yu Wang, Jibao Gu, Christian Felzensztein []

Customer participation in manufacturing firms’ new service development: the moderating role of CRM technology
Todd Morgan, Wesley Friske, Marko Kohtamäki, Paul Mills []

The effect of strategic supply management on operational and innovation performance: the mediating role of external supply resources mobilization
Caillin Zhang, Suicheng Li, Xinmeng Liu, Jing Li []