J Services Mar
Introduction
Journal of Services Marketing, 38(4)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Special issue: Absorb, Adapt and Transform: Developing Resilience Capabilities in Service Organisations
Guest editors: Janet Davey, Jayne Krisjanous, Nicholas Ashill
Editorial: Service resilience in an increasingly ambiguous, dynamic and complex world – absorb, adapt and transform
—Janet Davey, Jayne Krisjanous, Nicholas Ashill []
Commentary: developing a deeper understanding of resilience in service contexts
—Valerie Good []
The possibilities of resilience for service organisations
—Colin Michael Hall, Sara Naderi Koupaei []
Reconfiguration and transformation for resilience: building service organizations towards sustainability
—Arjun J Nair, Sridhar Manohar, Amit Mittal []
Service employees’ STARA awareness and proactive service performance
—Won-Moo Hur, Yuhyung Shin []
The role of organizational resilience in SME service innovation and value cocreation
—Evelyn Lopez, Jose A. Flecha-Ortiz, Maria Santos-Corrada, Virgin Dones []
Mindfulness, resilience and the happiness of service employees working from home
—Nguyen-Hau Le, My-Quyen Thi Mai, Kieu-Giang Le []
How can service organizations build resilience by leveraging capabilities and service worker team knowledge?
—Girish Prayag, Lucie K. Ozanne, Mesbahuddin Chowdhury []
How do service innovation practices develop frontline employee resilience capabilities in not-for-profits?
—Fatemeh S. Shahmehr, Amrik Sohal, Seyed Mohammad Sadegh Khaksar []