Service Bus
Introduction
Service Business, 18(1)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
A comparative analysis of contactless e-service encounters in online platforms
—Sang M. Lee, Soon Goo Hong, DonHee Lee []
Diminishing role of regional uniqueness in preference to shop online amid COVID-19: a longitudinal analysis
—Buraj Patrakosol []
Effects of ambidextrous human capital deployment on the performance of haute cuisine restaurants
—Susana Fernández-Pérez de la Lastra, Gonzalo Sánchez-Gardey []
Validation of a design orientation scale in the trade and tourism sectors and assessment of its impact on firms’ performance
—Mónica Cantó-Primo, Irene Gil-Saura, Marta Frasquet-Deltoro []
The impact of internal social responsibility on service employees’ job satisfaction and organizational engagement
—Loan Thi-Hong Van, Le Dang Lang, Trong Liem-Phuoc Ngo, João Ferreira [Google Scholar]
The effect of social proximity, attribution, and guilt on accepting dysfunctional customer behavior
—Joana Boesche Tomazelli, Simoni F. Rohden, Lélis Balestrin Espartel []