Service Sci
Introduction
Service Science, 16(1)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Transportation-Enabled Services: Concept, Framework, and Research Opportunities
—Niels Agatz, Soo-Haeng Cho, Hao Sun, and Hai Wang []
The Dual Effects of Team Contest Design on On-Demand Service Work Schedules
—Tingting Dong, Xiaotong Sun, Qi Luo, Jian Wang, and Yafeng Yin []
B&B Customer Experience and Satisfaction: Evidence from Online Customer Reviews
—Mengke Jia, Hak-Seon Kim, and Shuting Tao []
Exploring Customer Citizenship Behavior Through Customer–Organization Identification
—Lishan Xie, Wenxuan Zhang, Xinhua Guan, and Tzung-Cheng Huan []