J Service Theory Prac
Introduction
Journal of Service Theory and Practice, 34(2)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Editorial: Research horizons of smart service technologies – Special section editorial
—Nicola Bilstein, Alexander P.P. Henkel, Kristina Heinonen []
Smartness unleashed: a multilevel model for understanding consumers’ perceptions and adoption across a myriad of smart offerings
—Antje Fricke, Nadine Pieper, David M. Woisetschläger [Google Scholar]
Serving customers through chatbots: positive and negative effects on customer experience
—Angelo Ranieri, Irene Di Bernardo, Cristina Mele []
The role of privacy-related factors in consumer perceptions of smart advertising
—Chih-Hui Shieh, I-Ling Ling, Yi-Fen Liu []
Uncovering the trends and developments in subscription business models through bibliometric analysis
—Yogesh Sharma, Rajeev Sijariya []
Typology of the transition path to fintech: multi-level comparative analysis
—Sepehr Ghazinoory, Meysam Shirkhodaie, Mercedeh Pahlavanian []
What’s love got to do with it? Exploring the role of universities and third places in supporting human mate choice
—Alexandra Zimbatu, Stephen Whyte [Google Scholar]
Organizational practices to co-create value with family members engaged in service journeys of their loved ones
—Katrien Verleye, Sofie Holvoet []