J Service Res
Introduction
Journal of Service Research, 27(2)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Value Co-Destruction: A Conceptual Review and Future Research Agenda
—Juuli Lumivalo, Tuure Tuunanen, and Markus Salo []
Dynamic Customer Value Cocreation in Healthcare
—Tracey S. Danaher, Peter J. Danaher, Jillian C. Sweeney, and Janet R. McColl-Kennedy []
The Influence of Employee Accent on Customer Participation in Services
—David Bourdin, Christina Sichtmann, and Vasileios Davvetas []
Gamification Myopia: Satiation Effects in Gamified Activities
—Wafa Hammedi, Thomas Leclercq, and Nadia Steils []
Visual Modality of Engagement: Conceptualization, Typology of Forms, and Outcomes
—Jaylan Azer, Lorena Blasco-Arcas, and Matthew Alexander []
Visual Aesthetic Quotient: Establishing the Effects of Computational Aesthetic Measures for Servicescape Design
—Deepak S Kumar, Sunil Sahadev, and Keyoor Purani []
Thirty Years of Service Failure and Recovery Research: Thematic Development and Future Research Opportunities From a Social Network Perspective
—Dong Liu, Yanhui Zhao, Guocai Wang, Wyatt A. Schrock, and Clay M. Voorhees []
The Role of Customer Relationship Vulnerability in Service Recovery
—Sadrac Cenophat, Martin Eisend, Tomás Bayón, and Alexander Haas []