J Services Mar
Introduction
Journal of Services Marketing, 38(3)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Commentary: ‘Back to the future’ or ‘trapped in the future’? The future of services practice and research
—Thomas Hollmann [Google Scholar]
How customer incivility affects organization citizenship behavior: roles of depersonalization, resilience, and caring climate
—Kangcheol Lee, Taeshik Gong []
Call it robot: anthropomorphic framing and failure of self-service technologies
—Ada Maria Barone, Emanuela Stagno, Carmela Donato []
Understanding sustainable service ecosystems: a meso-level perspective
—Nitha Palakshappa, Sarah Dodds, Loren M. Stangl []
Alexa, may I adopt you? The role of voice assistant empathy and user-perceived risk in customer service delivery
—Kesha K. Coker, Ramendra Thakur []
The other extreme of the circumplex of emotion: an investigation of consumer outrage
—Brian L. Bourdeau, J. Joseph Cronin, Daniel T. Padgett, Clay M. Voorhees, Kimberley White []
Transforming health-care service through consumer co-creation: directions for service design
—Joan Carlini, Rachel Muir, Annette McLaren-Kennedy, Laurie Grealish []
Malls designed for inclusion? Emotional experience of irritating aspects of the mallscape that distance consumers with disabilities
—Iris Vilnai-Yavetz, Shaked Gilboa, Vincent Mitchell []
Shaping brand attitudes through sustainability practices: a TSR approach
—Sandeep Jagani, Vafa Saboorideilami, Saraf Tarannum []