Service Ind J
Introduction
The Service Industries Journal, 44(3/4)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
The dark side of artificial intelligence in services
—Daniel Belanche, Russell W. Belk, Luis V. Casaló & Carlos Flavián [] []
ChatGPT-powered chatbot as a green evangelist: an innovative path toward sustainable consumerism in E-commerce
—Muhammad Waqas Sadiq, Muhammad Waheed Akhtar, Chunhui Huo & Salman Zulfiqar [] []
Employee quiet quitting behaviours: conceptualization, measure development, and validation
—Mariam Arif Karrani, Shaker Bani-Melhem & Faridahwati Mohd-Shamsudin [] []
Service-oriented high performance human resource practices and proactive work behavior: A moderated mediation model
—Gökhan Kenar & Murat YeÅŸiltaÅŸ [] []
How ethical leadership influences knowledge hiding? A sequential mediation model
—Yi Xie, Qinghua Xia, Jianmin Song, Shuchuan Hu & Xiaolong Liu [] []
How potential customers perceive companies’ reply to negative reviews?
—Wee-Kheng Tan & Wei-Hung Chen [] []