J Con Satis Disatis Complain
Introduction
Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior, 36(2)
INTEREST CATEGORY: RELATIONSHIP MARKETING
POSTING TYPE: TOCs
Letter from the Editor: Endings and New Beginnings
—Newell D. Wright [] []
Torn Between Online Marketing Stories: Trait Ambivalence’s Influence on Schadenfreude
—Jacob Hornik and Matti Rachamim [] []
The Relationship Between Individual Customer Satisfaction and Loyalty: The Moderating Role of Firm-Level Signals
—Fengxia Zhu, Shuya Lu, Chris Groening and Jian Kang [] []
Are Satisfied Consumers Willing to Be Loyal? A Qualitative Study of Chinese Consumers
—Jack Wei [] []
Exploring Relationships Amongst Negative Brand Experience (nBX), Consumer Distrust, and Negative Word-of-Mouth (nWOM)
—Dhananjay Bapat, Jacqueline A. Williams [] []
Online Shopping Pre- and Post-Vaccine and the Role of Trust and Commitment on Satisfaction
—Randi Priluck [] []
The Role of Consumer Face Restoration in Communicative Efforts by Service Firms to Obtain Consumer Forgiveness, Consumer Trust and Consumer Reconciliation
—Jatinderpreet Kaur Bath, Anupam Bawa [] []
The Effect of Anticipating Regret and Satisfaction on Consumer Preference for Default Options
—Eunice Kim [] []