J Hosp Mar Man
Introduction
Journal of Hospitality Marketing & Management, 33(2)
INTEREST CATEGORY: SECTORS
POSTING TYPE: TOCs
Service robot’s responses in service recovery and service evaluation: the moderating role of robots’ social perception
—Minghui Shan, Zhenzhong Zhu, Haipeng (Allan) Chen & Sijie Sun [] []
Sensory Experience at Farm-to-Table Events (SEFTE): conceptualization and scale development
—Tonny Menglun Kuo, Chyong-Ru Liu, Yao-Chin Wang & Hsuan Chen [] []
Effects of customer relationship management on service innovation: moderating role of managers’ risk-taking behavior and interaction frequency
—Praneet Randhawa [] []
Good or excellent? Factors determining online hotel ratings. A spatial approach
—Andrea Valenzuela-Ortiz, José-Alberto Castañeda & Jorge Chica-Olmo [] []
Who’s asking? Social platform and research sponsors’ identity biases in guests’ hospitality experience-reviews: a case study of Spanish hotels
—Arch G Woodside, Pedro Mir-Bernal, Teresa Sabada Garraza & Patricia San Miguel [] []
Effects of contemporary technologies, such as blockchain and artificial intelligence (AI) in enhancing consumers’ trustworthiness of online reviews
—Rajesh Rajaguru [] []