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J Service Man

Introduction

Journal of Service Management, 35(1)

INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs


An organizational behavior/human resource management perspective on the roles of people in a service organization context: frameworks and themes
David E. Bowen []

Designing the service delivery system for prevention-oriented goals: insights from two case studies
Frédéric Ponsignon, Laura Phillips, Philip Smart, Nicholas Low []

Guest editorial: The sport x service experience: an opportunity for sport service management research
Thilo Kunkel, Daniel Funk []

Customer-to-customer interactions in the sport fan context: typology, framework (C2CIF) and directions for future research
Sebastian Uhrich, Reinhard Grohs, Joerg Koenigstorfer []

Brand community formation in service management: lessons from the sport industry
Bob Heere, Daniel Lock, Danielle Cooper []

Understanding consumer behaviour in evolving subscription markets – lessons from sports season tickets research
Heath McDonald, Steven Dunn, Dominik Schreyer, Byron Sharp []

A research agenda at the intersection of sport sponsorship and service
T. Bettina Cornwell, Abby Frank, Rachel Miller-Moudgil []