J Service Man
Introduction
Journal of Service Management, 35(1)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
An organizational behavior/human resource management perspective on the roles of people in a service organization context: frameworks and themes
—David E. Bowen []
Designing the service delivery system for prevention-oriented goals: insights from two case studies
—Frédéric Ponsignon, Laura Phillips, Philip Smart, Nicholas Low []
Guest editorial: The sport x service experience: an opportunity for sport service management research
—Thilo Kunkel, Daniel Funk []
Customer-to-customer interactions in the sport fan context: typology, framework (C2CIF) and directions for future research
—Sebastian Uhrich, Reinhard Grohs, Joerg Koenigstorfer []
Brand community formation in service management: lessons from the sport industry
—Bob Heere, Daniel Lock, Danielle Cooper []
Understanding consumer behaviour in evolving subscription markets – lessons from sports season tickets research
—Heath McDonald, Steven Dunn, Dominik Schreyer, Byron Sharp []
A research agenda at the intersection of sport sponsorship and service
—T. Bettina Cornwell, Abby Frank, Rachel Miller-Moudgil []