J Services Mar
Introduction
Journal of Services Marketing, 38(1)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Special issue: Critiques, Conflicts and Conceptualisations in Service Research
Guest editors: Joe Cronin, Duane M. Nagel
Guest editorial
Critiques and conflicts in service research: suggestions for redefining the marketing of goods and services as a business discipline
—Joe Cronin, Duane M. Nagel []
Metaverse: shifting the reality of services
—Mark Gleim, Heath McCullough, O.C. Ferrell, Colin Gabler []
Encouraging prolonged consumption through habit-boosting efforts: conceptualization and research agenda
—Jennifer F. Taylor, Sharon E. Beatty, Katherine J. Roberto []
The turbulent future of expertise and training markets
—Peter Reid Dickson []
Critical examination of academic marketing and service research’s philosophical foundation
—BÃ¥rd Tronvoll, Bo Edvardsson []
Managing customer-to-customer interactions: revisiting older models for a fresh perspective
—Olivier Furrer, Mikèle Landry, Chloé Baillod []
Permissibility vs. Feasibility: AI in service from a CX perspective
—Michael Giebelhausen, T. Andrew Poehlman []
Services as emulation marketing: conceptualization and concerns
—Christopher Lee, Lynn Kahle []
Service system resilience under resource scarcity: from vulnerability to balanced centricity
—Henna M. Leino, Janet Davey, Raechel Johns []
Service mega-disruptions: a conceptual model and research agenda
—Jessica Vredenburg, Sommer Kapitan, Sharon Jang []