J Service Theory Prac
Introduction
Journal of Service Theory and Practice, 34(1)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Special issue: Collaborating and Sharing with AI
Guest editors: Laszlo Sajtos, Shasha Wang, Sanjit Roy, Carlos Flavián
Guest editorial: Collaborating and sharing with AI: a research agenda
—Laszlo Sajtos, Shasha Wang, Sanjit Roy, Carlos Flavián []
Artificial intelligence and value co-creation: a review, conceptual framework and directions for future research
—Baby Chandra, Zillur Rahman []
Personal touch in digital customer service: a conceptual framework of relational personalization for conversational AI
—Jan Hendrik Blümel, Mohamed Zaki, Thomas Bohné []
AI credibility and consumer-AI experiences: a conceptual framework
—Abdul Wahid Khan, Abhishek Mishra []
Avoiding excessive AI service agent anthropomorphism: examining its role in delivering bad news
—Rory Francis Mulcahy, Aimee Riedel, Byron Keating, Amanda Beatson, Kate Letheren []
Retail robots as sales assistants: how speciesism moderates the effect of robot intelligence on customer perceptions and behaviour
—Jorge Carlos Fiestas Lopez Guido, Jee Won Kim, Peter T.L. Popkowski Leszczyc, Nicolas Pontes, Sven Tuzovic []