J Service Theory Prac
Introduction
Journal of Service Theory and Practice, 33(7)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Towards a better understanding of volunteer engagement: self-determined motivations, self-expression needs and co-creation outcomes
—Teresa Fernandes, Manuel Aires de Matos []
Well-being creation by senior volunteers in a service provider context
—Kunio Shirahada, Alan Wilson []
Service robots and artificial morality: an examination of robot behavior that violates human privacy
—Magnus Söderlund []
The demand-what-you-want strategy to service recovery: achieving high customer satisfaction with low service failure compensation using anchoring and precision effects
—Nathalie Kron, Jesper Björkman, Peter Ek, Micael Pihlgren, Hanan Mazraeh, Benny Berggren, Patrik Sörqvist []
GraphEx: visualizing and managing customer experience in its multidimensionality
—Yasin Sahhar, Raymond Loohuis, Jörg Henseler []