J Service Man
Introduction
Journal of Service Management, 34(6)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Co-creation in healthcare: framing the outcomes and their determinants
—Floriana Fusco, Marta Marsilio, Chiara Guglielmetti []
Some agents are more similar than others: customer orientation of frontline robots and employees
—David Leiño Calleja, Jeroen Schepers, Edwin J. Nijssen []
Circular service management: toward conceptual understanding and service research priorities for a more sustainable future
—Ingo Oswald Karpen, Bo Edvardsson, BÃ¥rd Tronvoll, Elina Jaakkola, Jodie Conduit []