Service Industries J
Introduction
Service Industries Journal, 43(15/16)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
The dark side of artificial intelligence in higher education
—Stanislav Ivanov [] []
Systematic literature review and future research directions for service robots in hospitality and tourism industries
—Subhodeep Mukherjee, Manish Mohan Baral, Ramji Nagariya, Chittipaka Venkataiah, U. V. Adinarayana Rao & K. Srinivasa Rao [] []
Users’ intention to adopt artificial intelligence-based chatbot: a meta-analysis
—Bin Li, Yanhong Chen, Luning Liu & Bowen Zheng [] [Google Scholar]
Metaverse in services marketing: an overview and future research directions
—Dogan Gursoy, Lu Lu, Robin Nunkoo & Demi Deng [] []
Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence
—Jochen Wirtz, Johannes Hofmeister, Patricia Y. P. Chew & Xin (David) Ding [] []
Service innovation capability: a systematic literature review and research agenda |
—Tadhg Blommerde [] []