Service Ind J
Introduction
Service Industries Journal, 43(13/14)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Business intelligence and firm performance: a moderated-mediated model
—Amineh A. Khaddam, Amro Alzghoul, Mohammed A. Abusweilem & Fayrouz ÂÜÀòÉç¹ÙÍøsweilem [] []
Revisiting the undeclared service economy as a dual labour market: lessons from a 2019 Eurobarometer survey |
—Colin C. Williams & Aysegul Kayaoglu [] []
The easier you get it, the less you cherish it? Research on the influence of coupon issuing methods on consumers from the perspective of psychological ownership
—Zhenpeng Yu, Hui Zeng & Liaogang Hao [] []
Patient participation: the impact of diagnosis and individual characteristics
—Mary E. Schramm, Tilottama G. Chowdhury, Myra Odenwaelder & Eunice A. Lisk [] []
A classification scheme for productivity management in e-commerce services
—Elisa Granha Lira, Noel Torres Júnior & Ricardo Augusto Oliveira Santos [] []
When perspective-taking fails to inhibit customer aggression toward service employees
—Yongju Kwon & Youjae Yi [] []