J Service Theory Prac
Introduction
Journal of Service Theory and Practice, 33(5)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Factors influencing consumer forgiveness: a systematic literature review and directions for future research
—Yungchul Kim, Ting Hin Ho, Lay Peng Tan, Riza Casidy []
Whose customer orientation? Exploring the relationships between leaders, team customer orientation climate and customer satisfaction
—Xin Zhao, Na Fu, Xiaoning Liang []
Gig worker typology and research agenda: advancing research for frontline service providers
—Alexander Davidson, Mark R. Gleim, Catherine M. Johnson, Jennifer L. Stevens []
How gamified online loyalty programs enable and facilitate value co-creation: a case study within a sports-related service context
—Frederic Dreher, Tim Ströbel []
Antecedents and consequences of effective customer participation: the role of customer education and service modularity
—Syed Aamir Ali Shah, Muhammad Shakeel Sadiq Jajja, Kamran Ali Chatha []