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INTEREST CATEGORY: SERVICE
POSTING TYPE: Awards

Author: Werner Kunz

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2022 SERVSIG Best Service Article Award Winners

This year’s SERVSIG Awards winners were announced and congratulated at the Frontiers in Service conference in Maastricht. Join us again in complimenting them, as well as the different awards finalists.

We are all thankful to the awards committees.

2022 SERVSIG Best Service Article AwardÌý°Â¾±²Ô²Ô±ð°ù²õ

This award is presented annually to the author(s) of the best article in the service literature published during the previous calendar year (2022). This year, the award goes to:

Danatzis, Ilias, Karpen, Ingo O., and Michael Kleinaltenkamp. (2021). Actor Ecosystem Readiness: Understanding the Nature and Role of Human Abilities and Motivation in a Service Ecosystem. Journal of Service Research. 25(2), 250-280 h

Congratulations are in order as well to the two teams of finalists:

• Stephan Ludwig, Dennis Herhausen, Dhruv Grewal, Liliana Bove, Sabine Benoit, Ko de Ruyter, and Peter Urwin (2022). Communication in the Gig Economy: Buying and Selling in Online Freelance Marketplaces. Journal of Marketing, 86(4), 141-161.

• Ming-Hui Huang, and Roland T. Rust (2022). A Framework for Collaborative Artificial Intelligence in Marketing. Journal of Retailing, 98(2), 209-223.

SERVSIG thanks the award committee members for their commitment and their work — Nancy Wünderlich (Chair), Hannu Saarijärvi, Marek Gnusowski, and Marjan Aslan.

See previous award winners (and links to guest posts) .