ÂÜÀòÉç¹ÙÍø

INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs

---

Disrupting the Organizational Frontlines
—Todd Arnold and Detelina Marinova [] []

Interfaces, Interactions, Time, and the Frontline Nexus: Foundational Constructs and Focus for the Field of Organizational Frontlines
—Jagdip Singh and R Gary Bridge [] []

Putting Data Privacy Regulation into Action: The Differential Capabilities of Service Frontline Interfaces
—Lena Steinhoff and Kelly D. Martin [] []

Customer–Salesperson Price Negotiations During Exceptional Demand Contractions
—Claire Cardy, Nawar N. Chaker, Johannes Habel, Martin Klarmann, and Olaf Plötner [] []

Humanitarian Crises: The (Un)Certainty of Servicescapes and Their Impact on Frontline Actors
—Volker G. Kuppelwieser, Nathalie Spielmann, and Diego Vega [] []

Tipping, Disrupted: The Multi-Stakeholder Digital Tipped Service Journey
—Nathan B. Warren and Sara Hanson [] []

Cultivating Resilience in Organizational Frontline Employees
—Valerie Good, Amy Greiner Fehl, Alexander C. LaBrecque, and Clay Voorhees [] []

Not My Circus, Not my Monkeys? Frontline Employee Perceptions of Customer Deviant Behaviors and Service Firms’ Guardianship Policies
—Patrick B. Fennell, Melanie P. Lorenz, Kristina K. Lindsey Hall, and James M. Andzulis [] []

Partners or Opponents? How Mindset Shapes Consumers’ Attitude Toward Anthropomorphic Artificial Intelligence Service Robots
—Bing Han, Xun Deng, and Hua Fan [] []

Stopping the Spread: How Blame Attributions Drive Customer-to-Customer Misbehavior Contagion and What Frontline Employees Can Do to Curb It
—Ilias Danatzis and Jana Möller-Herm [] []