Services Mar Quart
Introduction
Services Marketing Quarterly, 44(2/3)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
The Differential Impact of e-Service Quality’s Dimensions on Trust and Loyalty of Retail Bank Customers in an Emerging Market
—Ateeque Shaikh, Shubhomoy Banerjee & Baljeet Singh [] []
Antecedents of Retail Employees’ Service Performance: A Store-Level Exploration of a Climate-Centric versus an Engagement-Centric Approach
—Theuns Kotzé & Pierre Mostert [] []
Exploring Antecedents and Outcomes of Customer Engagement Among Elite Football Fans |
—Erik Winell [] []
Self-Service Technology: Examining the Influence of Emotions
—Kaushik Mukerjee [] []
Green Inspired Service Consumption: The Gen Z Consumer’s Perspective
—Birgit Leisen Pollack [] []
Narrative Transportation and Trust in Luxury Hotels SNS Marketing: The Moderating Role of Social Interaction
—Anuja Chalke, Boon-Liat Cheng & Michael M. Dent [] []