Service Ind J
Introduction
Service Industries Journal, 43(11/12)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Factors affecting customers’ intention to voice shopping over smart speaker
—Chin-Lung Hsu & Judy Chuan-Chuan Lin [] []
How should voice assistants be heard? The mitigating effect of verbal and vocal warmth in voice assistant service failure
—Bo Huang & Sylvain Sénécal [] []
How satisfactory are empathetic care and robotic assistance in telemedicine services?
—Shilpi Saxena & Anupama Prashar [] []
Services purchase from the informal economy using digital platforms
—Ioana Alexandra Horodnic, Colin C. Williams, Andreea Apetrei, Mara MaÈ›cu & Adrian V. Horodnic [] []
How the time-scarcity feature of live-streaming e-commerce affects impulsive buying
—Shuaikang Hao & Ling Huang [] []
Introducing a composite measure of trust in financial services
—S. M. A. Moin, James Devlin & Sally McKechnie [] []