J Services Mar
Introduction
Journal of Services Marketing, 37(6)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Special issue: The Effect of the Physical Context on Customer Experience
Guest editors: Helen L. Bruce, Ewa Krolikowska, Tara Rooney
Guest Editorial
Investigating the effect of the physical context on customer experience
—Helen L. Bruce, Ewa Krolikowska, Tara Rooney []
Where is customer experience (CX) research heading? A personal commentary
—Phil Klaus []
Exploring servicescape experiences across museum types
—Hasan Hüseyin ErdoÄŸan, Ebru Enginkaya []
The influence of the physical work environment on retail employees
—Treasa Kearney, Joseph Coughlan, Aileen Kennedy []
The interplay between physical and social servicescape: investigating negative CCI
—Olivier Furrer, Mikèle Landry, Chloé Baillod, Jie Yu Kerguignas []
Servicescape insights in place of birth: from restorative servicescapes to co-curated transformative places
—Jayne Krisjanous, Janet Davey, Bec Heyward, Billie Bradford []
Exploring interactions between commuters with disabilities and transport service providers
—Emmanuel Mogaji, Nguyen Phong Nguyen []
The impact of social media use on customer experiences within physical service environments
—Raechel Johns, Michael J. Walsh, Naomi F. Dale []