J Acad Mar Sci
Introduction
Journal of the Academy of Marketing Science, 51(4)
POSTING TYPE: TOCs
The future of artificial intelligence and robotics in the retail and service sector
Editorial
The future of artificial intelligence and robotics in the retail and service sector: Sketching the field of consumer-robot-experiences
—Stephanie M. Noble, Martin Mende []
From homo sapiens to homo superior? Wearable robotics as the platform for transhumanist marketing
—Martin Mende, Stephanie M. Noble, Thomas Sugar []
Robots do not judge: service robots can alleviate embarrassment in service encounters
—Jana Holthöwer, Jenny van Doorn []
AI increases unethical consumer behavior due to reduced anticipatory guilt
—TaeWoo Kim, Hyejin Lee, Michelle Yoosun Kim, SunAh Kim, Adam Duhachek []
The effect of implementing chatbot customer service on stock returns: an event study analysis
—Darima Fotheringham, Michael A. Wiles []
Voice bots on the frontline: Voice-based interfaces enhance flow-like consumer experiences & boost service outcomes
—Naim Zierau, Christian Hildebrand, Anouk Bergner, Francesc Busquet, Anuschka Schmitt, Jan Marco Leimeister []
How artificiality and intelligence affect voice assistant evaluations
—Abhijit Guha, Timna Bressgott, Dhruv Grewal, Dominik Mahr, Martin Wetzels, Elisa Schweiger []
Practice co-evolution: Collaboratively embedding artificial intelligence in retail practices
—Francesca Bonetti, Matteo Montecchi, Kirk Plangger, Hope Jensen Schau []
Social interactions in the metaverse: Framework, initial evidence, and research roadmap
—Thorsten Hennig-Thurau, Dorothea N. Aliman, Alina M. Herting, Gerrit P. Cziehso, Marc Linder, Raoul V. Kübler []
Trust in blockchain-enabled exchanges: Future directions in blockchain marketing
—Teck Ming Tan, Saila Saraniemi []