J Service Man
Introduction
Journal of Service Management, 34(4)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Learning from the pioneering founders of the service research field
—David E. Bowen, Raymond P. Fisk, John E.G. Bateson, Leonard L. Berry, Mary Jo Bitner, Stephen W. Brown, Richard B. Chase, Bo Edvardsson, Christian Grönroos, A. Parasuraman, Benjamin Schneider, Valarie A. Zeithaml []
The nature of actor engagement intensity: a classification scheme
—Eva Qi Wang, Julia A. Fehrer, Loic Pengtao Li, Roderick J. Brodie, Biljana Juric []
Mediating service experiences with online photos: the role of consumers’ perceptions of the mediated servicescape
—Zeya He, Laurie Wu, Xiang (Robert) Li [Google Scholar]
To automate or not to automate? A contingency approach to service automation
—Eline Hottat, Sara Leroi-Werelds, Sandra Streukens []
Self-service technology recovery: the importance of psychological need support
—Byron W. Keating, Marjan Aslan []
How does service robot anthropomorphism affect human co-workers?
—Dewi Tojib, Rahul Sujan, Junzhao Ma, Yelena Tsarenko []
The Robotic-Human Service Trilemma: the challenges for well-being within the human service triad
—Chelsea Phillips, Rebekah Russell–Bennett, Gaby Odekerken-Schröder, Dominik Mahr, Kate Letheren []
Friend, mentor, lover: does chatbot engagement lead to psychological dependence?
—Tianling Xie, Iryna Pentina, Tyler Hancock []