J Service Theory Prac
Introduction
Journal of Service Theory and Practice, 33(4)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Redesigning loyalty marketing for a better world: the impact of green loyalty programs on perceived value
—Michaël Flacandji, Juliette Passebois Ducros, Marco Ieva []
Consumer confusion and its consequences in the e-hospitality marketplace: the mediating role of negative emotions
—Anuradha Sharma, Jagwinder Singh, Gyan Prakash []
Linking entrepreneurial leadership and innovation performance in hospitality firms: the roles of innovation strategy and knowledge acquisition
—Giang Hoang, Huong Nguyen, Tuan Trong Luu, Thuy Thu Nguyen []
Participative leadership and service recovery performance: a moderated mediation model
—Muhammad Aamir Shafique Khan, Du Jianguo, Shuai Jin, Munazza Saeed, Adeel Khalid []
Demystifying employee co-creation: optimism and pro-social behaviour as moderators
—Yosafat Bangun, Johra Kayeser Fatima, Majharul Talukder []
Managing burnout from engagement-derived acting strategy
—Catherine Prentice, Lan Snell, Phyra Sok []