Service Ind J
Introduction
Service Industries Journal, 43(9/10
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Revisiting a model of customer engagement cycle: a systematic review
—Duc Hoang, Sofia Kousi, Luis F. Martinez & Satish Kumar [] []
Consumer well-being (CWB): conceptualisation, contextualisation and a research agenda
—Mohammad Sadegh Eshaghi, Mona Afshardoost & Jana Lay-Hwa Bowden [] []
Determinants and consequences of trust in AI-based customer service chatbots
—Ashish Viswanath Prakash, Arun Joshi, Shubhi Nim & Saini Das [] []
Mapping knowledge management research in hospitality: a bibliometric analysis
—Mert Gürlek & Mehmet Ali Koseoglu [] []
Envy: definitions, approaches and implications
—Rehan Ahmad & Muhammad Ishtiaq Ishaq [] []
Using social exchange perspective to explain customer voluntary performance behavior
—You-De Dai, Ying-Chan Liu, Wen-Long Zhuang & Ching-Hua Wang [] []