J Financial Services Mar
Introduction
Journal of Financial Services Marketing, 28(2)
INTEREST CATEGORY: SECTORS
POSTING TYPE: TOCs
Physical proximity as pleasure or pain? A critical review of employee–customer proximity in sales and services settings
—Tobias Otterbring []
Modeling of factors affecting investment behavior during the pandemic: a grey-DEMATEL approach
—Ritika, Himanshu, Nawal Kishor []
An integrated model predicting customers’ continuance behavioral intention and recommendations of users: a study on mobile payment in emerging markets
—Shalini Srivastava, Nidhi Singh []
Enhancing customer satisfaction and experience in financial services: a survey of recent research in financial services journals
—Gamini Gunawardane []
Customer acceptance toward Islamic personal financing in Pakistan
—Muhammad Ali, Syed Ali Raza, Chin-Hong Puah, Muhammad Shujaat Mubarik []
The role of customer personality in premium banking services
—Shirie Pui Shan Ho, Amy Wong []
Building loyalty in Islamic banking relationship: a multiple mediation approach empirically in Indonesia
—Rizaldi Yusfiarto, Septy Setia Nugraha, Galuh Tri Pambekti, Annes Nisrina Khoirunnisa []
Management of litigation risk by Indian MSMEs
—Hemant Kushwaha, Sanjay Kumar Mishra, Manoj Kumar []
Trust and digital privacy: willingness to disclose personal information to banking chatbot services
—James Lappeman, Siddeeqah Marlie, Tamryn Johnson, Sloane Poggenpoel []
Mediating effect of risk management practices in Iraqi private banks financial performance
—Najat Shakir Mahmood, Elsadig Musa Ahmed []
Customers’ satisfaction with fintech services: evidence from Brazil
—Emerson Wagner Mainardes, Priscilla Maria Ferreira Costa, Silvania Neris Nossa []
The relationship between business and bank: the role of perceived injustice in complaint behaviour
—Mark Ojeme, Ogechi Adeola []