J Con Sat
Introduction
Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior, 36(1)
POSTING TYPE: TOCs
Letter from the Editor: Conducting Research in CS/D&CB
—Newell D. Wright [] []
An Examination of Student Loans, Partisanship and Complaining Behavior: The Consumer Financial Protection Bureau
—Jihoon Cho, Michael T. Krush, Doug Walker, Edward L. Nowlin [] []
The Role of Relational Benefits, Customer-Retailer Identification, and Advocacy in the Co-Creation of Value
—Kevin G. Celuch, Anna M. Walz [] []
Female Visitors’ Behavioral Intention to the Shanghai Comics Exhibition: An Application of Cognitive Appraisal Theory
—Jamie Chen, Huimin Song, Wei Zeng, Liwen Ren [] []
Compensation in NeWOM: The Influence of Compensation on Purchase Intention when Responding to Negative Electronic Word of Mouth
—Robert Zinko, Paul Turcott, Zhan Furner, Yubing Liu, Farzana Bindu [] []
An Updated Historical Review of the Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior
—Daniel P. Nowak, Andrew J. Dahl, Jimmy W. Peltier [] []
Insights into CS/D&CB from Thirty Years of Qualitative Research in the Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior
—Newell D. Wright, Val Larsen [] []
Mapping the Service Failure-Recovery Literature: A Scoping Review
—Daniel P. Nowak, Andrew J. Dahl, James W. Peltier [] []
Thirteen Years of Thirteen Leading Journals: A Bibliography of Research in the Area of Consumer Satisfaction, Dissatisfaction and Complaining Behavior.
—Charles D. Stevens [] []