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INTEREST CATEGORY: RETAIL AND PRICING
POSTING TYPE: TOCs

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A decision support model for buying battery electric vehicles considering consumer learning and psychological behavior
—Yongming Song, Yanhong Li, Hongli Zhu, Guangxu Li []

“New and old”: Consumer evaluations of co-branding between new brands and Chinese time-honored brands
—Yicong Zhang, Xiaoling Guo []

A technology-people-integrated toolkit for retail care management during a crisis
—Constantinos Vasilios Priporas, Durga Vellore Nagarajan, Irene (Eirini) Kamenidou []

Influencing factors of customer loyalty in mobile payment: A consumption value perspective and the role of alternative attractiveness
—Qi Zhang, Shaizatulaqma Kamalul Ariffin, Christopher Richardson, Yuling Wang []

Smart technology and service employees’ job crafting: Relationship between STARA awareness, performance pressure, receiving and giving help, and job crafting
—David Yeonjun Kang, Won-Moo Hur, Yuhyung Shin []

The neurophysiological mechanisms underlying brand personality consumer attraction: EEG and GSR evidence
—Zhiwei Xu, Miao Zhang, Pengfei Zhang, Jiawen Luo, Mengting Tu, Yuanhang Lai []

Logistics mode strategy of firms selling fresh products on e-commerce platforms with private brand introduction
—Yuqiu Xu, Jia Wang, Kaiying Cao []

Green cooperation in last-mile logistics and consumer loyalty: An empirical analysis of a theoretical framework
—Hye-jeong Yang, Mingjie Fang, Jinge Yao, Miao Su []

Appreciation vs. apology: Research on the influence mechanism of chatbot service recovery based on politeness theory
—Mengmeng Song, Huixian Zhang, Xinyu Xing, Yucong Duan []

Effects of face masks and photo tags on nonverbal communication in service encounters
—Yingzi Xu, I-Ling Ling []

New products or remanufactured products: Which is consumer-friendly under a closed-loop multi-level supply chain?
—Ata Allah Taleizadeh, Mohammad Sadegh Moshtagh, Behdin Vahedi-Nouri, Biswajit Sarkar []

Understanding the link between customer feedback metrics and firm performance
—Gomaa Agag, Baseer Ali Durrani, Yasser Moustafa Shehawy, Majed Alharthi, Hawazen Alamoudi, Sherif El-Halaby, Ahmed Hassanein, Ziad H. Abdelmoety []

Effect of bargaining on pricing and retailing under a green supply chain management
—Zahra Davoudi, Mehdi Seifbarghy, Mitali Sarkar, Biswajit Sarkar []

Mastering care management strategies to improve retailing: Mechanisms, capabilities, impacts and emerging opportunities
—Francesca Serravalle, Eleonora Pantano []

WHY do YOU care about me? The impact of retailers’ customer care activities on customer orientation perceptions and store patronage intentions
—Virginia Vannucci, Costanza Dasmi, Olga Nechaeva, Gabriele Pizzi, Gaetano Aiello []

Does justice affect brand advocacy? Online brand advocacy behaviors as a response to hotel customers’ justice perceptions
—Nilsah Cavdar Aksoy, Nihal Yazici []

Whether to trust chatbots: Applying the event-related approach to understand consumers’ emotional experiences in interactions with chatbots in e-commerce
—Cuicui Wang, Yiyang Li, Weizhong Fu, Jia Jin []

The retailer’s brand promotion strategy under competition: The impact of supply uncertainty
—Hua Wang, Yanle Xie, Cuicui Wang [Google Scholar]

Food-leftover sharing intentions of consumers: An extension of the theory of planned behavior
—Mohd Danish Kirmani, S.M. Fatah Uddin, Muhammad Ahsan Sadiq, Asad Ahmad, Md Asadul Haque []

The moderating influence of brand image on consumers’ adoption of QR-code e-wallets
—Muhammad Iskandar Hamzah, Faten Aisyah Ahmad Ramli, Norman Shaw [Google Scholar]

Factors influencing the consumers’ behavioural intention to use online food delivery service: Empirical evidence from Taiwan
—Pei-Hsuan Tsai, Chih-Jou Chen, Wei-Hung Hsiao, Chin-Tsai Lin []

Consequences of consumer regret with online shopping
—Sergio Barta, Raquel Gurrea, Carlos Flavián []

Institutional trust and repurchase intention in the sharing economy: The moderating roles of information privacy concerns and security concerns
—Baozhou Lu, Xiaoyang Yi []

What do consumers want? A methodological framework to identify determinant product attributes from consumers’ online questions
—Angeline Gautami Fernando, Eugene Cheng-Xi Aw []

The role of blockchain-enabled traceability, task technology fit, and user self-efficacy in mobile food delivery applications
—Khuram Shahzad, Qingyu Zhang, Abaid Ullah Zafar, Muhammad Ashfaq, Shafique Ur Rehman []

Impact of minimalist practices on consumer happiness and financial well-being
—Faiza Malik, Muhammad Ishtiaq Ishaq []

Can AI benefit individual resilience? The mediation roles of AI routinization and infusion
—Qian Hu, Zhao Pan []

With great power comes great responsibilities – Examining platform-based mechanisms and institutional trust in rideshare services
—Hawazen Alamoudi, Aijaz A. Shaikh, Majed Alharthi, Ganesh Dash []

Visual cues during shoppers’ journeys: An exploratory paper
—Patricia Huddleston, Mary Tuski Coveyou, Bridget K. Behe []

The impact of information sharing and bullwhip effects on improving consumer services in dual-channel retailing
—Mitali Sarkar, Bikash Koli Dey, Baishakhi Ganguly, Neha Saxena, Dharmendra Yadav, Biswajit Sarkar []

Analysis of customers’ satisfaction with baby products: The moderating role of brand image
—Mehrbakhsh Nilashi, Rabab Ali Abumalloh, Sarminah Samad, Mesfer Alrizq, Sultan Alyami, Abdullah Alghamdi [Google Scholar]

Resource reallocation strategies for sustainable efficiency improvement of retail chains
—Anshu Gupta, Nomita Pachar, Akansha Jain, Kannan Govindan, P.C. Jha []

How does ad relevance affect consumers’ attitudes toward personalized advertisements and social media platforms? The role of information co-ownership, vulnerability, and privacy cynicism
—Si Chen, Yajun Wu, Fengyi Deng, Kuiyun Zhi [Google Scholar]

The role of consumers’ construal level in art-infusion-type effect on retail product evaluation
—Sangchul Park, Sanghoon Kim, Sungsook Ahn [Google Scholar]

The bright side of disorganization: When surprise generates low-price signals
—Wagner Ladeira, Tareq Rasul, Marcelo Gattermann Perin, Fernando Santini []

Cosmetics makers have always sold ‘hope in a jar’! Understanding the cosmetics purchase intention in the Chinese mobile commerce environment
—Umair Akram, Aisha Rehman Ansari, Irfan ulhaq, Chen Yan []

Measuring customer aggression: Scale development and validation
—Gary Mortimer, Shasha Wang, María Lucila Osorio Andrade []

Impact of movie-watching on cross-selling revenue in shopping malls: Implications for post-pandemic recovery
—Myounggu Lee, Jihoon Cho, Youngju Kim, Hye-Jin Kim []

Supervisor incivility and frontline employees’ performance amid the COVID-19 pandemic: A multilevel moderated mediation analysis
—Niharika Gaan, Yuhyung Shin []

“What goes around comes around”: Activating sustainable consumption with curvilinear effects of karma determinants
—Cong Doanh Duong []

Moderator variables in consumer research: A call for caution
—Magnus Söderlund []

Consumers buying behaviour towards agri-food products: A mixed-method approach
—Mujahid Siddiqui, Debarun Chakraborty, Aaliyah Siddiqui []

Leveraging perceived HPWS to improve service encounter quality in high-contact service industries
—Daniel Asante, Chunyong Tang, Eric Adom Asante, Michael Kwamega, Alexander Opoku-Danso []

Evaluating store location and department composition based on spatial heterogeneity in sales potential
—Auke Hunneman, Tammo H.A. Bijmolt, J. Paul Elhorst []

There is a secret to success: Linking customer experience management practices to profitability
—Ruud W.H. Wetzels, Philipp “Phil” Klaus, Martin Wetzels []

The determinants of users’ intention to adopt telehealth: Health belief, perceived value and self-determination perspectives
—Kum Fai Yuen, Jie Ying Chua, Xue Li, Xueqin Wang []

How do virtual streamers affect purchase intention in the live streaming context? A presence perspective
—Wei Gao, Ning Jiang, Qingqing Guo []

Content creators’ participation in the creator economy: Examining the effect of creators’ content sharing frequency on user engagement behavior on digital platforms
—Wondwesen Tafesse, Mumin Dayan [Google Scholar]

Investigation of the ordering behavior of a retailer in the revenue sharing and buyback contracts considering round number bias
—Rozhin Sharifi, Hamideh Razavi, Ehsan Elahi []

Magic odd numbers: The effect of numerical parity on variety-seeking
—Yan Wang, Jing Jiang, Ying Yang []

The influence of a lockdown on consumption: An exploratory study on generation Z’s consumers
—Cesare Amatulli, Alessandro M. Peluso, Andrea Sestino, Gianluigi Guido, Russell Belk [Google Scholar]

Strategic product showcasing mode of E-commerce live streaming
—Baogui Xin, Yaru Hao, Lei Xie []

Anti-counterfeiting advertisements for luxury brands in the post pandemic era: Roles of message type, visual presentation mode, and self-construal
—Gangseog Ryu, Boha Kim, Kikyoung Park []

Investigating innovation diffusion, social influence, and personal inner forces to understand people’s participation in online e-waste recycling
—Tu Lyu, Hao Chen, Yulin Guo [Google Scholar]

A quality function deployment framework for service strategy planning
—Konstantina Kamvysi, Andreas Andronikidis, Andreas C. Georgiou, Katerina Gotzamani []

Quantifying the influence of customer experience on consumer share-of-category
—Phil Klaus, Volker G. Kuppelwieser, Kristina Heinonen []

Artificial intelligence as a boundary-crossing object for employee engagement and performance
—Catherine Prentice, IpKin Anthony Wong, Zhiwei (CJ) Lin []

Effect of time stress and store visibility on the dynamics of passenger activity choices at airport terminals based on indoor trajectory data
—Yi-Shih Chung, Ya-Han Ku []

Barriers of food delivery applications: A perspective from innovation resistance theory using mixed method
—Anuj Verma, Debarun Chakraborty, Meenakshi Verma []

Platform perspective verse user perspective: The role of expression perspective in privacy disclosure
—Yingyu Luo, Li Zhou, Jing Huang, Xiaoxin Wang, Rui Sun, Guowei Zhu []

Mitigating panic buying behavior in the epidemic: An evolutionary game perspective
—Haiyan Shan, Wenjie Pi []

Manufacturer encroachment with competing dual-purpose online retail platforms
—Song Huang, Yuqing Chen []

As a Chinese saying goes, ‘To get rich, first pave the way’: The opening of high-speed rail and automobile consumption in China
—Liang Yuan, Xiaoming Fan []

Morning deals make me feel smart: Consumer evaluations of online sales promotions differ by time of day
—Yookyung Park, Youjae Yi []

Investigating the impact of intelligent personal assistants on the purchase intentions of Generation Z consumers: The moderating role of brand credibility
—Wenshan Guo, Qiangqiang Luo []

The impact of reverse logistics process coordination on third party relationship quality: A moderated mediation model for multichannel retailers in the fashion industry
—Mahin Haq, Muhammad Moazzam, Abdul Salam Khan, Waqas Ahmed []

The importance of personal norms and situational expectancies to sustainable behaviors: The norm activation and situational expectancy-value theories
—Stacy H.N. Lee, Hyo Jung (Julie) Chang, Li Zhao []

Can information and communication overload influence smartphone app users’ social network exhaustion, privacy invasion and discontinuance intention? A cognition-affect-conation approach
—Hua Pang, Yang Ruan [Google Scholar]

Do cultural orientations moderate the effect of online review features on review helpfulness? A case study of online movie reviews
—Juan Kong, Chen Lou []

Is the online-offline buy-online-pickup-in-store retail strategy best among other product delivery strategies under variable lead time?
—Biswajit Sarkar, Sumi Kar, Kajla Basu, Yong Won Seo []

Role of multidimensional customer brand engagement on customer behavior for online grocery shopping
—JungKun Park, EunPyo Hong, Jiseon Ahn, Hyowon Hyun []

Avatar-mediated experience in the metaverse: The impact of avatar realism on user-avatar relationship
—Do Yuon Kim, Ha Kyung Lee, Kyunghwa Chung []

“I got it FIRST”: Antecedents of competitive consumption of a new product
—Jihye Park, Wenhan Li []

Text mining approach to explore determinants of grocery mobile app satisfaction using online customer reviews
—Avinash Kumar, Shibashish Chakraborty, Pradip Kumar Bala []

A glimpse of the future retail customer experience – Guidelines for research and practice
—Philipp “Phil” Klaus, Volker Kuppelwieser []