J Service Theory Prac
Introduction
Journal of Service Theory and Practice, 33(3)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
How inaccessible retail websites affect blind and low vision consumers: their perceptions and responses
—Alex H. Cohen, Jorge E. Fresneda, Rolph E. Anderson []
Gamification in the customer journey: a conceptual model and future research opportunities
—Jorge H.O. Silva, Glauco H.S. Mendes, Jorge G. Teixeira, Daniel Braatz []
Failure to maintain customers: antecedents and consequences of service downgrades
—Liming Lin, Zhaoyang Guo, Chenxi Zhou []
Linking environmentally-specific empowering leadership to hotel employees’ green creativity: understanding mechanisms and boundary conditions
—Kamal Badar, Yasir Mansoor Kundi, Ahmad Nabeel Siddiquei, Ahmad Abualigah [Google Scholar]
Turning role conflict into performance: assessing the moderating role of self-monitoring, manager trust and manager identification
—Ashish Kalra, Omar S. Itani, Sijie Sun []