J Service Man
Introduction
Journal of Service Management, 34(3)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
I am. Therefore, I will? Predicting customers’ willingness to co-create using five-factor theory
—Pascal David Vermehren, Katrin Burmeister-Lamp, Sven Heidenreich [Google Scholar]
Service system well-being: scale development and validation
—Gaurangi Laud, Cindy Yunhsin Chou, Wei Wei Cheryl Leo []
The olfactory experience (in retail) scale: construction, validation and generalization
—Subhadip Roy, Priyanka Singh []
Empathetic creativity for frontline employees in the age of service robots: conceptualization and scale development
—Khoa The Do, Huy Gip, Priyanko Guchait, Chen-Ya Wang, Eliane Sam Baaklini []
Frontline employee expectations on working with physical robots in retailing
—Kim Willems, Nanouk Verhulst, Laurens De Gauquier, Malaika Brengman []
Realizing the economic and circular potential of sharing business models by engaging consumers
—Marie-Julie De Bruyne, Katrien Verleye []
Piloting personalization research through data-rich environments: a literature review and future research agenda
—Khalid Mehmood, Katrien Verleye, Arne De Keyser, Bart Larivière []
Value creation and cost reduction in health care – outcomes of online participation by health-care professionals
—Jens Hogreve, Andrea Beierlein []
Enabling a service thinking mindset: practices for the global service ecosystem
—Linda Alkire, Rebekah Russell-Bennett, Josephine Previte, Raymond P. Fisk []