Psych Mar
Introduction
Psychology & Marketing, 40(5)
INTEREST CATEGORY: CONSUMER BEHAVIOR
POSTING TYPE: TOCs
Special Section: Consumer Engagement and Stress
Issue Edited by: Linda Hollebeek, Wafa Hammedi, David Sprott
How can customers cope with cognitive demands of professional services? The role of employee coping support
—Janina Garbas, Marah Blaurock, Marion Büttgen, Zelal Ates []
Customer engagement in idea contests: Emotional and behavioral consequences of idea rejection
—Mario Schaarschmidt, David B. Dose []
Observing customer stress and engagement: An intercultural perspective
—Mohamed Sobhy Temerak, Ruby Wenjiao Zhang, Cristiana Raquel Lages []
Consumer engagement, stress, and conservation of resources theory: A review, conceptual development, and future research agenda
—Linda D. Hollebeek, Wafa Hammedi, David E. Sprott []
REGULAR ISSUE ARTICLES
Effects of communication style on relational outcomes in interactions between customers and embodied conversational agents
—Michelle M. E. van Pinxteren, Mark Pluymaekers, Jos Lemmink, Anna Krispin []
Fluency and the perceived ethicality of corporate social (ir)responsibility
—Gilles Grolleau, Naoufel Mzoughi, Scott Wright []
Gifting digital versus physical gift cards: How and why givers and recipients have different preferences for a gift card’s mode of delivery
—Farnoush Reshadi, Julian Givi, Gopal Das [Google Scholar]
Laughing in the face of embarrassment: Humorous marketing messages, excitement, and embarrassing products in retail
—Christian Barney, Carol L. Esmark Jones []
Merits matter: A new perspective on multifaceted pride and its effects on conspicuous consumption
—Yongju Kwon, Kiwan Park []
Residential mobility boosts new product adoption
—Fue Zeng, Qiong He, Shaobo (Kevin) Li, Aowei Luo []
The impact of product defect severity and product attachment on consumer negative emotions
—Jiuchang Wei, Ming Jiang, Yi-Na Li, Wenjing Li, James A. Mead []